Returns

At Mantra, we recognize the importance of customer satisfaction and the need for a transparent return policy. A well-structured return policy not only enhances customer trust but also contributes to a positive shopping experience. This document outlines our 30-day return policy, which is designed to accommodate our customers while maintaining operational efficiency.

Customers have a period of 30 days from the date of purchase to initiate a return. This timeframe allows ample opportunity for customers to assess their footwear choices in various settings, ensuring that the products meet their expectations in terms of style, comfort, and functionality.

To qualify for a return, items must be in their original condition, unworn, and accompanied by the original packaging and receipt. This requirement ensures that the products can be resold and maintains the integrity of our inventory. 

Returns can be initiated by contacting our customer service team, who will provide instructions on how to proceed. It is essential for customers to retain proof of return shipment, as this documentation serves as verification in case of disputes regarding the return process.

Upon receipt and inspection of the returned item, a refund will be processed within 7-10 business days. Refunds will be issued to the original payment method used at the time of purchase. In cases where the return is due to a defect or error on our part, we will cover the return shipping costs. This approach aligns with best practices in the retail industry, where customer-centric policies can lead to increased loyalty and repeat business.

It is important to note that certain items may be excluded from the return policy, such as those marked as final sale. Customers are encouraged to review product descriptions and specifications carefully before making a purchase to avoid any misunderstandings regarding return eligibility.

In summary, our 30-day return policy is designed to provide customers with the confidence to shop for footwear that meets their needs while ensuring that our operational processes remain efficient. By adhering to this policy, we aim to foster a trustworthy relationship with our customers, ultimately contributing to a sustainable and inclusive shopping experience.